Frequently Asked Questions
Everything you need to know about your Dr. Pen Australia experience.
Are your Dr. Pen devices authentic?
Yes, we are an authorized Australian retailer. All our Dr. Pen devices come with a unique authenticity verification seal that can be checked on the manufacturer's website to ensure you have a genuine product.
How long does shipping take within Australia?
We offer fast shipping across Australia. Standard shipping typically takes 3-7 business days, while Express Post usually arrives within 1-2 business days depending on your location.
What is your return policy for hygiene products?
Due to the nature of microneedling products, we can only accept returns on items that are unopened, unused, and in their original sealed packaging within 30 days of purchase for hygiene and safety reasons.
Do the devices come with a warranty?
Every Dr. Pen device purchased from our store includes a 12-month manufacturer warranty covering any functional defects or mechanical failures under normal use conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay for your convenience.
How do I know which needle cartridges to buy for my device?
Each Dr. Pen model uses specific needle types. You can find the compatible cartridges listed on each product page, or you can browse our 'Cartridges' category filtered by your specific device model.