Returns & Exchanges
At Dr. Pen Australia, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened items. Our team is dedicated to ensuring a smooth resolution for any concerns regarding your skincare devices or accessories.
Check Eligibility
Ensure your item is in its original, unopened packaging and was purchased within the last 30 days to qualify for a standard return.
Contact Support
Email our customer service team with your order number and photos of the product to receive your Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items with the RMA clearly marked on the outside and ship them back to our Australian warehouse using a tracked postal service.
Processing and Refund
Once our quality control team inspects the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing